Softphone call recording software

Best for call center agents, sales pros and support teams. Instant click-to-call and screen pop-up integration with any 3-rd party CRM and Helpdesk software. Online reporting, call and screen recording. New setup wizard in Team on a first login. Auto ACW can be switched off for certain calls talk time is less than X seconds. Jabra headset ringing on outbound call and SIP account registration on network change issues are fixed.

Pro Google Chrome Extension. Call center agents use their softphones hundreds of times a day. Perform any action in just 2 clicks.

Analyze staff performance with 15 online reports, charts and a detailed call log with click-to-play feature. Improve performance and streamline call center operations by giving managers the information they need to make smart business decisions. See your analytics on a live dashboard. Check screen captures and live webcam monitoring, to get a full picture of agent's activity in the moment.

For more in-depth analysis, export your Call Log data to Microsoft Excel in just a few clicks. Your team will install a pre-configured program, so IT specialists don't need to setup and establish a remote connection to their computer.

That helps to secure SIP server and avoid inaccurate settings updates. Pro provides wide range of integration options, so you can easily set up screen pop-up and click-to-call functionality in any software with minimal effort. IT specialists can implement click-to-call, click-to-transfer and click-to-hangup features with any 3-rd party Web, Windows, or Mac software. Download a day free trial. IObit Uninstaller.

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Backup and Restore Windows Mail message store and settings. Multi-language support. Fax Voip Softphone version 3. Call Recording. Playing audio messages into the telephone line.

Sending and Receiving T. Music on Hold. Call Transfer. Call Forwarding. Phone Book.